What features make a library inclusive? Some essential elements of an inclusive library are listed below.

Welcoming and Accepting Environment

One of the most important elements of an inclusive library is an atmosphere of acceptance and belonging. This not only includes physical requirements but attitudes as well.

All of us play a role in creating a strong and diverse community.

By creating an atmosphere of acceptance, the library is seen as a strong and important community place for everyone. The library should be inviting for all patrons – it is definitely a great place to visit and an important component of any community.

How does your library stack up?

Are staff welcoming and helpful for all users?

Barrier-Free Access

As you will encounter users with varying degrees of mobility and disability, physical access to the library is obviously important. Physical and psychological barriers must be recognized and removed. The physical structure must, to the best of its ability, ensure access to all community members. The attitude of staff toward all users must be positive, encouraging, and helpful.

How does your library stack up?

• Is there room for a wheelchair to turn around in the stacks?
• Are there any psychological barriers that specific groups may encounter? If so, what are they.

Technological Features

In today’s world, there is an ever-increasing array of technologies adapted for users with special needs. The most common are software packages designed to make computers more usable for individuals with particular types of disabilities. Certain devices and equipment may also increase the functional capabilities of some patrons so they are better able to access the resources and services that the library offers. You will learn more about assistive technology in Part 3 of this Manual.

How does your library stack up?

Does your library have a computer workstation equipped with software and devices for users with disabilities?

Intellectual Diversity

How diverse is your current collection? Can users with different levels of intellectual processes access information? Do you have large print books and CD-ROMs? A diverse collection is an important element of an inclusive library.

How does your library stack up?

• Does your collection reflect different needs?
• Are there large-print materials identified?
• Are audio books or books on tape available?
• Are there high-interest, low-vocabulary materials available?

Language

Finding information easily is key to information seeking and knowledge building. By using plain, non-discriminatory language, as well as easily viewed and inclusive signage and graphics, users are able to make independent choices concerning their personal information needs. Using easily understood signage and graphics assist learning and reinforces the perception that library use is for everyone, regardless of their abilities or disabilities.

How does your library stack up?

• Are signs clear and easy to read?
• Is information available in plain language?
• Does library staff communicate using non-discriminatory language when speaking of and to individuals with disabilities?